Reference

cucubet Legal terms for Indonesia accounts

cucubet Legal terms explain who may access our account areas, how identity checks support account security, and how you can ask about your records.

Indonesia accessAccount checksData requestsPayment records
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LEGAL HELP PATHS

Three ways to ask about Legal matters

A clear contact path helps when a Legal question affects your account or wallet record.

Account access question Tell us which account step stopped, such as phone verification or a blocked sign-in…
Wallet record question Send the relevant DANA, OVO, GoPay or QRIS reference without sharing a password.
Data request Ask us to correct, clarify or remove eligible account details through the available support…
DATA HANDLING PRACTICE

How our Legal process handles your details

Legal handling is practical: we connect an account request to the correct phone verification record, separate payment references from passwords, and restrict changes until the requester is checked.

Account identity

We use the phone verification step to match a Legal request with the correct account. This reduces the chance that another person can change account details or receive private account replies.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us locate a transaction record. They do not replace your password and should not be sent as login credentials.

Cookies

Cookies may keep sign-in choices, security checks or page settings working on your device. You can manage browser cookie controls, although some account functions may then require extra checks.

Account security

We ask for account details before discussing private records and may request phone confirmation for a change. Do not share your password, verification code or wallet PIN with anyone contacting you.

Record retention

We retain account, security and payment records for the period needed to operate the account, resolve requests and meet applicable Legal duties. The period can vary by record type and local rule.

Changing your details

For a correction or deletion request, contact support with your registered phone number and the specific field involved. We check identity first, then explain what can be changed under applicable Legal conditions.

Six cucubet Legal questions to check

These Legal answers cover the account, data and access questions you may have before opening an account. Read them alongside the terms displayed during your account path, then contact us if your situation needs a direct explanation.

It covers account access, phone verification, wallet and bank references, cookies, security checks, record retention and requests to correct or remove eligible details. Access depends on local law.

Yes. Account eligibility and access depend on local law. Where local law permits, we still require the account steps shown on the site, including phone verification before private account access.

We use a DANA or QRIS reference to locate the relevant payment record when you ask for help. Send only the reference requested; never send your wallet PIN or password.

You can contact us with your registered phone number and the exact detail you want corrected. We verify the requester first and explain whether the change is available under Legal conditions.

Retention varies by record type and applicable local rule. We keep account, security and payment details only for the period needed to operate, resolve requests and meet Legal duties.

Use the site support contact and identify the clause or account step that concerns you. Include your registered phone number, but not your password, verification code or wallet PIN.

Yes. Open the site in your mobile browser and use the Legal link near the account or support area. The same wording is available on desktop, subject to local law.

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